What can we help you with today?
- Placing your order
An easy guide to selecting products, adding them to your basket, and entering your details
- Ordering for weddings, parties and events
Add fun to your wedding or event, and personalise your party
- Paying securely online
With PayPal, your payments are secure - and you don't even need an account!
- Returns and Refunds
Find out more about our returns and refunds policy, and how to apply
- Delivery Charges
The latest costs we apply to all orders for delivery
- Terms and Conditions
Small print detailing the terms of doing business with us
- Contact Us
Question not answered here? Get in touch
How much is delivery?
Our delivery charge is £2.50. For orders with a value of £50 or more delivery is free. International delivery is £9. For further information on international delivery see below. However we reserve the right to send parcels to nations where we feel there will be some form of compromise in sending our goods.
How long is delivery?
For orders placed before 11.30am you can expect dispatch on the same day. For orders placed after 11.30am dispatch will be the next working day (excluding Saturday, Sunday and bank holidays).
Can I have my parcel tomorrow?
Yes you can! Next day delivery allows you to track and have your parcel signed for. You can have parcels even delivered on Saturday. Of course, the delivery cost will always be more than our standard delivery price but if you need that gift for tomorrow then there's no better way than Royal Mail's Next Day Guaranteed Delivery service. Next day guaranteed delivery is £7 (as seen on Royal Mail's website).
Our Courier Service
We use Royal Mail for delivery. As soon as your parcel is despatched we will send you an email detailing your order. Royal Mail will provide us with a tracker which we will forward on to you, so you can track and gain a better understanding of when to expect your delivery. Please monitor your email account regularly after your have placed your order with us in anticipation of your parcel. We are not liable for any parcels that go missing in transit, damaged by the courier or left unoccupied at your address.